Why I will never buy another Maytag appliance again:
A couple of weeks ago the handle on our dishwasher broke. chele was squeezing it one morning to get the dishes out and it snapped at the hinge. The only way to get the door open was to forcefully push up on the handle while yanking on the door. Joy.
Repairclinic.com had the part for $4.95 plus $4.95 shipping. I tried our local appliance parts dealer and was told that the handle wasn’t available separately. I’d need to special order a complete latch assembly for $60. Figuring that $10 for the handle was a good deal (and if it didn’t work I could get the latch later), I went with Repairclinic. 4 days later I’m arm deep in the door of the dishwasher, removing the latch and shaving the handle to fit.
The replacement handle works great. If that were the only repair I’ve had to do on the dishwasher, I wouldn’t be complaining. However, it isn’t. We went with this particular brand and model after reading Consumer Reports and seeing that this was top rated. In the two years we’ve owned it, it has had the following problems:
- The motor has been replaced twice.
- The “Lifetime Warrantied Rust-Free” racks rusted.
- One of the wheels on the top rack broke in two and wouldn’t stay screwed in anymore.
Now, if this were a cheap dishwasher, I’d just file those under “That’s Life” and go on. But it wasn’t a cheap model, and I was hoping to get a few good years out of it.
That’s why when we had to replace our washing machine, it wasn’t a Paytag, it was an LG